Does the team schedule in our EHR?

Yes. The team books directly in your EHR, so your staff sees every appointment where they already work.

Do you check eligibility?

Yes. Every time an appointment is scheduled, so coverage problems don't affect the visit.

Do you make reminder calls?

Yes. The team makes reminder and confirmation calls to help patients keep their appointments.

Can one team cover multiple sites?

Yes. One team can book for all of your sites, so patients get the same help no matter which location they call about.

Centralized scheduling for FQHCs

Centralized scheduling, run by a team that's yours.

One dedicated, bilingual team books, reschedules and confirms for every site. Eligibility is checked every time, so coverage doesn't derail the visit.

Book a walkthrough Healthcare call center

What the team handles

Booking and rescheduling across all your sites and providers, directly in your EHR
Insurance eligibility checked every time an appointment is scheduled
Reminder and confirmation calls
English and Spanish, including the medical and insurance terms patients hear
Your way, every call. And you don't pay extra for QA, trainers or supervisors.

Why it matters

When every site schedules its own way, slots and visits get lost

Patients get different answers depending on who picks up, open slots go unfilled, and coverage problems surface at check-in. A central team works every site the same way and catches eligibility before the visit.

Results from one California FQHC engagement

Average speed of answer, June 2026: 9s
Faster answer time, May launch to June: 83%
Calls answered in June 2026: 2,184

Compares May 13–31 with June 1–30, 2026. Source: client campaign-review reporting.

Questions leaders ask

Does the team schedule in our EHR?: Yes. The team books directly in your EHR, so your staff sees every appointment where they already work.
Do you check eligibility?: Yes. Every time an appointment is scheduled, so coverage problems don't affect the visit.
Do you make reminder calls?: Yes. The team makes reminder and confirmation calls to help patients keep their appointments.
Can one team cover multiple sites?: Yes. One team can book for all of your sites, so patients get the same help no matter which location they call about.