Healthcare call center services
A healthcare call center run by a team that's yours.
Dedicated bilingual teams for your phones, scheduling and front desk. Trained in FQHC work, then trained on how your center runs.
What the team handles
- Answering patient calls in English and Spanish
- Scheduling, rescheduling and reminders
- Full front-desk capabilities
- Your way, every call. And you don't pay extra for QA, trainers or supervisors.
Why it's different
Why shared call centers fall short for health centers
A shared pool of agents covers the phones, but every caller gets a different version of your process. Praxis gives you a named, dedicated team that learns your center and stays. That way your coverage doesn't reset each time someone leaves.
Results from one California FQHC engagement
- Average speed of answer, June 2026
- 9s
- Faster answer time, May launch to June
- 83%
- Calls answered in June 2026
- 2,184
Compares May 13–31 with June 1–30, 2026. Source: client campaign-review reporting.
Questions leaders ask
- Is this a shared call center?
- No. Each center gets its own dedicated team that learns your sites, providers and procedures.
- Are the teams bilingual?
- Yes. Every team is fully bilingual in English and Spanish, including the medical and insurance terms your patients hear.
- Do they follow our procedures?
- Yes. Your way, every call. And you don't pay extra for QA, trainers or supervisors.