Career Mode
A home. A car. A career you're proud of. Within three years.
"Every Praxis employee who reaches Career Mode will be positioned to buy a starter home and a new car. This is not charity. It is the economic result of above-market compensation, stable employment, and a company that does not treat its people as disposable."
The Principle
A Good Job Builds a Good Life
There was a time when a steady job meant something. It meant you could plan a life — buy a home, build savings, know you'd still be employed next year. That model didn't disappear because it stopped working. It disappeared because companies decided labor was a cost to minimize, not an investment to compound.
The call center industry is the worst expression of this. Industry-average annual turnover exceeds 40%. Wages can't support a mortgage. The workforce is treated as interchangeable. Praxis exists to prove there is a better way.
We are not a staffing agency. We are not a low-cost labor shop. We are a career-building company that happens to operate call centers for Federally Qualified Health Centers in the United States. Our agents in León are not tourists passing through. They are one of us.
The Path
From Day One to Your Own Keys
Career Mode is not something you apply for. It's something you earn. Here's how the path works once you join Praxis.
- 01
Foundation
You start with full training. No healthcare experience required — just bilingual English/Spanish proficiency. You'll earn your HIPAA compliance certification and learn to navigate real EHR systems used by US health centers. Standard performance expectations apply from day one.
- 02
Choose Your Track
Career Mode has two paths to the same destination. The Specialist Track is for agents who are exceptional at the core job — deep expertise, consistently high quality scores, the quality backbone of the operation. The Leader Track is for agents who elevate those around them — coaching new hires, improving processes, mentoring peers, the future supervisor bench. Both tracks reach Career Mode. You don't have to become a manager to advance.
Specialist Track
"I am the best at what I do."
Leader Track
"I make everyone around me better."
- 03
Build Your Certifications
Career Mode is not awarded by tenure alone. You build a portfolio of verified skills that represent real, assessed competencies.
- HIPAA Compliance
- EHR System Navigation
- Eligibility & Enrollment
- Scheduling Optimization
- Bilingual Medical Terminology
- QA Peer Review
- Patient Outreach & Callbacks
- Financial Literacy
Certifications are one component of Career Mode eligibility. Advancement also requires sustained performance standards, attendance criteria, and evaluation through the candidacy cohort process.
- 04
Candidacy Cohort
Agents who meet the eligibility requirements are invited to apply for a Career Mode Candidacy Cohort — a small group of qualified agents who train and evaluate together. Cohorts run on a regular cycle, with a limited number of positions in each. Advanced modules, client deep-dives, financial planning workshops, and peer accountability. Career Mode is earned together, not alone.
- 05
Graduation
Cohort graduation is a company event held on the call center floor — not in a conference room. Everyone sees it. Your Career Mode compensation activates. Infonavit homeownership counseling begins. You are announced to the entire team.
- 06
Your Own Keys
With Career Mode compensation and continuous formal employment contributions, you qualify for Infonavit mortgage credit. Praxis facilitates the process. You buy your home. Then, once your mortgage is stabilized, car financing becomes viable. Both keys. That's the promise.
Career Mode is launching with our founding team in León. The first candidacy cohort opens in 2027.
Career Mode is a structured advancement program with specific eligibility criteria, performance standards, and limited cohort capacity. The Career Mode Commitment describes our program's design and economic model. Outcomes such as homeownership depend on individual financial circumstances, including Infonavit qualification, credit history, and housing market conditions. Career Mode does not modify the terms of any individual employment contract. Program structure and criteria may evolve as Praxis grows.
The Work
What You'll Actually Do
Praxis deploys dedicated human teams to operate essential health center processes. Here's what that looks like day to day.
Call Center
You'll work on a dedicated contact center team — answering phones under a US health center's name, scheduling appointments directly in their EHR, handling intake, managing reschedules, and following up on no-shows. You're the first voice patients hear. You work in English and Spanish, switching between both throughout the day. When patients call their clinic, you're the reason someone answers.
Referral Management
When a patient needs to see a specialist, you're the person who makes it happen. End-to-end referral coordination — tracking every referral from intake through closure, following up with providers, making sure nothing falls through the cracks. If you miss a follow-up, a patient misses care.
Medical Records
Chart preparation, document handling, and records release. You'll support documentation workflows that keep clinics audit-ready and running on time. When a provider needs a chart prepped before a visit or a patient requests their records, your work is what makes the turnaround fast and clean.
All positions are full-time, based in our León office, and require professional English and Spanish proficiency. No healthcare experience needed — we train you.
Our Home
Why León
We chose León because it has what we need: a deep pool of educated, bilingual professionals, a business environment that takes work seriously, and a quality of life that means our team can actually enjoy the careers they're building. This isn't a cost-play. We're here because León is the right city for what we're doing.
1.6M
Metro Population
20+
Universities
CST
US Time Zone Aligned
"Skepticism dies when people see their coworker get keys."
The first Career Mode agent who buys a home becomes the proof. Not a corporate video. Not a testimonial. A coworker, sitting on the same floor, taking the same calls, who started where you are — and now owns their home. That's what Career Mode means.
"You show up on time, every time. You are reliable. You are here to stay. That is not a performance metric. That is an identity. And when you earn your place, we prove it with a set of keys."