Call-center staffing

Stretch your budget.

Medi-Cal coverage losses could mean more unpaid care.

California's Legislative Analyst projects the number of uninsured Californians could roughly double by 2030, and one analysis estimates community health center revenue losses of $1.1 to $1.4 billion from Medi-Cal enrollment declines.

Compare annual costs.

Option	5 agents	10 agents
In-house	$281,502	$563,004
Praxis	$175,500	$351,000
Annual savings	$106,002	$212,004

Model assumes 37.5 hours/week for 52 weeks.
In-house: $24/hour plus 20.3% estimated employer costs.
Praxis: $18 per billed hour. Transition and retained clinic costs excluded.

The $24 wage is just under the California median for customer service representatives. The 20.3% employer-cost estimate is conservative: federal data puts private-industry benefit costs well above that share of wages. Every Praxis team includes QA, trainers and supervisors at no extra cost. See the call center service.

Calculate your savings.

Enter your own staffing numbers. The Praxis rate stays at $18 per billed hour.

Agents

Full-time phone staff

Hours per week, each

Paid hours per agent

In-house hourly wage ($)

What you pay per hour

Employer costs (% of wages)

Payroll taxes, benefits, paid leave

In-house, per year: $281,502
Praxis at $18 per billed hour: $175,500
Annual savings: $106,002

Estimate only, for 5 agents over 52 weeks. Transition and retained clinic costs excluded. Every Praxis team includes QA, trainers and supervisors at no extra cost.

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Let's run your clinic's numbers.

Tell us how many agents or how much call volume you have now, and we'll send a comparison built on your figures.

Stretch your budget.

Compare annual costs.

Calculate your savings.

Let's run your clinic's numbers.

Sources