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    Operations infrastructure for FQHCs

    Dedicated teams for your call center, referrals and records — trained on how your center works.

    Book a walkthroughSee our services

    9s average speed of answerone California FQHC, June 2026

    Bilingual call center team members on headsets

    One California FQHC engagement

    Average speed of answer, June 2026
    9s
    Faster answer time, May launch to June
    83%
    Calls answered in June 2026
    2,184

    Compares May 13–31 with June 1–30, 2026. Source: client campaign-review reporting.

    What We Do

    Dedicated teams for essential processes.

    Call center agents at their desks on calls

    No matter what we did, the phones were never consistently covered.

    COO · Large multi-site FQHC

    FQHC call center

    Call Center

    Dedicated bilingual teams that stay — so your phones, scheduling, and front desk finally stabilize.

    When coverage resets, three things break first

    Inconsistent answer times · Front desk instability · Low quality patient interactions

    What Praxis does

    • Answers patient calls in English and Spanish
    • Schedules directly in your EHR
    • Checks eligibility at every booking
    • Makes reminder and confirmation calls

    QA, trainers and supervisors included at no extra cost.

    See the call center service See the results

    FQHC referral management

    Referral Management

    Closed-loop, 5-step referral process — from intake and insurance authorization through specialist scheduling, tracking, and chart integration back into your EHR.

    Team members in a relaxed conversation reviewing documents
    Where referrals fall out of the loop

    Where it breaks

    Authorizations expire before anyone notices · Patients are booked but never confirmed · Specialist notes never reach the chart

    What Praxis does

    • 01Intake
    • 02Insurance authorization
    • 03Specialist scheduling
    • 04Tracking
    • 05Chart integration
    See the referral service

    FQHC medical records

    Medical Records & Documentation

    Records requests, release processing, chart prep, and documentation support — handled consistently, with HIPAA-compliant protocols.

    Colleagues working side by side at laptops
    Records work is quiet until it is urgent

    Where it breaks

    A request is late · An authorization is questioned · An audit asks for a chart nobody can locate

    What Praxis does

    • Records requests
    • Release processing
    • Chart prep
    • Documentation support
    See the records service

    Proactive patient support

    FQHC patient engagement

    Patient Engagement

    A dedicated bilingual team handles outreach, scheduling and follow-up under your clinic's guidance.

    Praxis illustrated headset agent coordinating an appointment beside a calendar

    Reach patients. Follow through to the visit.

    What Praxis does

    • New-member welcome
    • Screening and care-gap outreach
    • Follow-up and next actions
    See the engagement service

    California coverage assistance

    Coverage Assistance

    A dedicated bilingual team supports coverage follow-up and clinic handoffs within your clinic and program permissions.

    Original Praxis flyer figure reviewing coverage paperwork beside a coverage card

    Help patients act on California coverage changes.

    Within clinic and program permissions.

    What Praxis does

    • Eligibility and coverage checks
    • Renewal and redetermination help
    • Case tracking and clinic handoffs
    See the coverage service

    How it works

    A dedicated Praxis team runs your workflows, the way your center does them.

    • Your procedures.
    • Your training.
    • Your standards.
    See how we work

    Who we are

    Built for community health centers. Run from California and León.

    Praxis is a U.S. company with its own delivery team in León, Mexico.

    About Praxis